Privacy Policy

1. Introduction

Welcome to City Hotel Denmark. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a booking with us.

We comply with the General Data Protection Regulation (GDPR) and Danish data protection laws.

2. What Data We Collect

We may collect the following categories of personal data:

Data TypeExamples
Identity DataName, title, date of birth
Contact DataEmail address, phone number, postal address
Booking DataRoom preferences, special requests, payment information
Technical DataIP address, browser type, device information, cookies
Usage DataPages visited, time spent on site, referral source

3. How We Collect Your Data

We collect data in the following ways:

  • Direct interactions:
    When you make a booking, contact us, or sign up for our newsletter
  • Automated technologies:
    Through cookies and similar technologies when you browse our website
  • Third parties:
    Through booking platforms (e.g., Booking.com) when you make a reservation through them

4. How We Use Your Data

We use your personal data for the following purposes:

PurposeLegal Basis
To process and manage your bookingContract performance
To communicate with you about your stayContract performance
To send marketing communications (with your consent)Consent
To improve our website and servicesLegitimate interest
To comply with legal obligationsLegal obligation

5. Sharing Your Data

We do not sell your personal data. We may share your data with:

  • Service providers:
    Payment processors, IT support, email marketing platforms
  • Booking platforms:
    If you book through a third party, their privacy policy also applies
  • Legal authorities:
    If required by law or to protect our legal rights

All third parties are required to respect your data and process it only on our instructions.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including:

  • To manage your booking
  • To comply with legal and accounting requirements
  • To resolve disputes

Booking data is typically retained for 5 years after your stay.

7. Your Legal Rights

Under GDPR, you have the following rights:

Data TypeExamples
Right to accessRequest a copy of the data we hold about you
Right to rectificationCorrect inaccurate or incomplete data
Right to erasureRequest deletion of your data ('right to be forgotten')
Right to restrict processingLimit how we use your data
Right to data portabilityReceive your data in a structured format
Right to objectObject to processing based on legitimate interests
Right to withdraw consentWithdraw marketing consent at any time

To exercise any of these rights, contact us at: privacy@cityhoteldenmark.dk.

8. Cookies

We use cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences
  • Understand how you use our website
  • Deliver relevant marketing

You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Booking.com, Google Maps). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

10. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, accessed, or altered. These include:

  • Secure servers and encrypted connections (SSL)
  • Limited access to personal data
  • Regular security reviews

However, no method of transmission over the internet is 100% secure.