1. Introduction
Welcome to City Hotel Denmark. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a booking with us.
We comply with the General Data Protection Regulation (GDPR) and Danish data protection laws.
2. What Data We Collect
We may collect the following categories of personal data:
| Data Type | Examples |
| Identity Data | Name, title, date of birth |
| Contact Data | Email address, phone number, postal address |
| Booking Data | Room preferences, special requests, payment information |
| Technical Data | IP address, browser type, device information, cookies |
| Usage Data | Pages visited, time spent on site, referral source |
3. How We Collect Your Data
We collect data in the following ways:
- Direct interactions:
When you make a booking, contact us, or sign up for our newsletter - Automated technologies:
Through cookies and similar technologies when you browse our website - Third parties:
Through booking platforms (e.g., Booking.com) when you make a reservation through them
4. How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Legal Basis |
| To process and manage your booking | Contract performance |
| To communicate with you about your stay | Contract performance |
| To send marketing communications (with your consent) | Consent |
| To improve our website and services | Legitimate interest |
| To comply with legal obligations | Legal obligation |
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including:
- To manage your booking
- To comply with legal and accounting requirements
- To resolve disputes
Booking data is typically retained for 5 years after your stay.
7. Your Legal Rights
Under GDPR, you have the following rights:
| Data Type | Examples |
| Right to access | Request a copy of the data we hold about you |
| Right to rectification | Correct inaccurate or incomplete data |
| Right to erasure | Request deletion of your data ('right to be forgotten') |
| Right to restrict processing | Limit how we use your data |
| Right to data portability | Receive your data in a structured format |
| Right to object | Object to processing based on legitimate interests |
| Right to withdraw consent | Withdraw marketing consent at any time |
To exercise any of these rights, contact us at: privacy@cityhoteldenmark.dk.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., Booking.com, Google Maps). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.
10. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, accessed, or altered. These include:
- Secure servers and encrypted connections (SSL)
- Limited access to personal data
- Regular security reviews
However, no method of transmission over the internet is 100% secure.